Mastery of structured problem-solving methods: 8D, QRQC, 5 Whys, Ishikawa diagram. Effective handling of non-conformities and customer complaints.
This training combines 8D, QRQC, A3, 5 Whys and the Ishikawa diagram in a systemic approach, to address recurring non-conformities and durably prevent their recurrence.
Practical details
Practical details
Duration: 1 to 3 days depending on the program
Format: On-site or remote
Language: French or English
Group size: 4 to 15 participants
Content: Adapted to your sector and context
Teaching method
Hands-on workshops with real cases
Field-based case studies
Directly applicable tools
Post-training action plan